Our Terms & Conditions explain how you can use VK Logistics Hub services, your responsibilities, and how we ensure a safe and smooth user experience.
THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter "You" or "Your") AND VK Logistics Hub (hereinafter "VK Logistics Hub") GOVERNING YOUR USE OF VK LOGISTICS HUB'S SUITE OF LOGISTICS, COURIER, AND SHIPPING SERVICES.
This Agreement consists of the following terms and conditions (hereinafter the "General Terms") and terms and conditions, if any, specific to use of individual Services (hereinafter the "Service Specific Terms"). The General Terms and Service Specific Terms are collectively referred to as the "Terms". In the event of a conflict between the General Terms and Service Specific Terms, the Service Specific Terms shall prevail.
You must be of legal age to enter into a binding agreement in order to accept the Terms. If you do not agree to the General Terms, do not use any of our Services. If you agree to the General Terms and do not agree to any Service Specific Terms, do not use the corresponding Service. You can accept the Terms by checking a checkbox or clicking on a button indicating your acceptance of the terms or by actually using the Services.
We provide an array of services for international courier, logistics, and shipping including express delivery, door-to-door service, global reach shipping, package supplies, and shop-in-India services ("Service" or "Services"). You may use the Services for your personal and business use or for internal business purposes in the organization that you represent.
We may modify the Terms upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes to the Terms that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of the Services by providing VK Logistics Hub notice by email within 30 days of being notified of the availability of the modified Terms if the Terms are modified in a manner that substantially affects your rights in connection with use of the Services. In the event of such termination, you will be entitled to prorated refund of the unused portion of any prepaid fees. Your continued use of the Service after the effective date of any change to the Terms will be deemed to be your agreement to the modified Terms.
You need to sign up for a user account by providing all required information in order to access or use the Services. If you represent an organization and wish to use the Services for corporate internal use, we recommend that you, and all other users from your organization, sign up for user accounts by providing your corporate contact information. In particular, we recommend that you use your corporate email address. You agree to: a) provide true, accurate, current and complete information about yourself as prompted by the sign up process; and b) maintain and promptly update the information provided during sign up to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if VK Logistics Hub has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, VK Logistics Hub may terminate your user account and refuse current or future use of any or all of the Services.
Personal information you provide to VK Logistics Hub through the Service is governed by VK Logistics Hub Privacy Policy. Your election to use the Service indicates your acceptance of the terms of the VK Logistics Hub Privacy Policy. You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform us immediately of any unauthorized use of your user account by email to info@vklogisticshub.com or by calling us on any of the numbers listed on https://www.vklogisticshub.com/. We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.
The Service may include certain communications from VK Logistics Hub, such as service announcements, administrative messages and newsletters. You understand that these communications shall be considered part of using the Services. As part of our policy to provide you total privacy, we also provide you the option of opting out from receiving newsletters from us. However, you will not be able to opt-out from receiving service announcements and administrative messages.
If we receive a complaint from any person against you with respect to your activities as part of use of the Services, we will forward the complaint to the primary email address of your user account. You must respond to the complainant directly within 10 days of receiving the complaint forwarded by us and copy VK Logistics Hub in the communication. If you do not respond to the complainant within 10 days from the date of our email to you, we may disclose your name and contact information to the complainant for enabling the complainant to take legal action against you. You understand that your failure to respond to the forwarded complaint within the 10 days' time limit will be construed as your consent to disclosure of your name and contact information by VK Logistics Hub to the complainant.
The Services are available under various pricing plans based on shipment type, weight, destination, and service level. Payments for shipments can be made through the payment methods available on our website or as agreed with our team. Your shipment booking will be confirmed upon receipt of payment unless credit terms have been expressly agreed in writing. From time to time, we may change the price of any Service or charge for use of Services that are currently available free of charge. Any increase in charges will not apply until the expiry of your then current billing cycle. You will not be charged for using any Service unless you have opted for a paid service plan.
In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer the Services or otherwise make it available to any third party; (ii) provide any service based on the Services without prior written permission; (iii) use the third party links to sites without agreeing to their website terms & conditions; (iv) post links to third party sites or use their logo, company name, etc. without their prior written permission; (v) publish any personal or confidential information belonging to any person or entity without obtaining consent from such person or entity; (vi) use the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of VK Logistics Hub; (vii) violate any applicable local, state, national or international law; and (viii) create a false identity to mislead any person as to the identity or origin of any communication.
You agree to be solely responsible for the contents of your transmissions through the Services. You agree not to use the Services for illegal purposes or for the transmission of material that is unlawful, defamatory, harassing, libelous, invasive of another's privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or is otherwise objectionable, offends religious sentiments, promotes racism, contains viruses or malicious code, or that which infringes or may infringe intellectual property or other rights of another. You agree not to use the Services for the transmission of "junk mail", "spam", "chain letters", "phishing" or unsolicited mass distribution of email. We reserve the right to terminate your access to the Services if there are reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity.
We reserve the right to terminate unpaid user accounts that are inactive for a continuous period of 120 days. In the event of such termination, all data associated with such user account will be deleted. We will provide you prior notice of such termination and option to back-up your data. The data deletion policy may be implemented with respect to any or all of the Services. Each Service will be considered an independent and separate service for the purpose of calculating the period of inactivity. In other words, activity in one of the Services is not sufficient to keep your user account in another Service active. In case of accounts with more than one user, if at least one of the users is active, the account will not be considered inactive.
We respect your right to ownership of content created or stored by you. You own the content created or stored by you. Unless specifically permitted by you, your use of the Services does not grant VK Logistics Hub the license to use, reproduce, adapt, modify, publish or distribute the content created by you or stored in your user account for VK Logistics Hub's commercial, marketing or any similar purpose. But you grant VK Logistics Hub permission to access, copy, distribute, store, transmit, reformat, publicly display and publicly perform the content of your user account solely as required for the purpose of providing the Services to you.
VK Logistics Hub, VK Logistics Hub logo, the names of individual Services and their logos are trademarks of VK Logistics Hub. You agree not to display or use, in any manner, the VK Logistics Hub trademarks, without VK Logistics Hub's prior permission.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. VK LOGISTICS HUB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. VK LOGISTICS HUB MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM VK LOGISTICS HUB, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
You agree to indemnify and hold harmless VK Logistics Hub, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violations of any provisions of the Terms, or any other claim related to your use of the Services, except where such use is authorized by VK Logistics Hub.
Any controversy or claim arising out of or relating to the Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the Arbitration and Conciliation Act, 1996 (India). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The decision of the arbitrator shall be final and unappealable. The arbitration shall be conducted in Hyderabad, India and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding anything to the contrary, VK Logistics Hub may at any time seek injunctions or other forms of equitable relief from any court of competent jurisdiction.
We may suspend your user account or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies. Objections to suspension or disabling of user accounts should be made to info@vklogisticshub.com within thirty days of being notified about the suspension. We may terminate a suspended or disabled user account after thirty days. We will also terminate your user account on your request.
In addition, we reserve the right to terminate your user account and deny the Services upon reasonable belief that you have violated the Terms. You have the right to terminate your user account if VK Logistics Hub breaches its obligations under these Terms and in such event, you will be entitled to prorated refund of any prepaid fees. Termination of user account will include denial of access to all Services, deletion of information in your user account such as your email address and password and deletion of all data in your user account.
VK Logistics Hub operates under a limited liability policy for international shipments. Compensation may be considered in cases of proven loss or physical damage to a shipment, subject to the terms, conditions, exclusions, and liability limits stated in this policy.
By booking a shipment with VK Logistics Hub, the sender acknowledges and accepts the terms of this Shipment Claim & Limited Liability Policy.
The maximum liability payable by VK Logistics Hub for any single shipment, regardless of the actual or declared value of the contents, shall be limited to:
This represents the maximum total compensation payable for an eligible claim.
The liability limit does not include:
Customers sending high-value goods are strongly advised to obtain appropriate independent shipment insurance.
All claims must be reported within 5 calendar days from:
Claims submitted after the applicable reporting period may not be accepted.
A claim may be initiated only by:
The claimant must provide a valid VK Logistics Hub tracking/shipment number and all supporting information required to process the claim.
Depending on the nature of the claim, VK Logistics Hub may require:
Failure to provide the required documentation may result in the claim being delayed or rejected.
Where loss or physical damage is established and the claim is approved, compensation may be provided subject to the terms of this policy.
The maximum compensation payable for an eligible claim shall not exceed:
The actual compensation amount will be determined based on the circumstances of the claim, supporting documentation, investigation findings, and applicable limitations.
The actual or declared value of the goods does not automatically determine the compensation payable.
The sender is responsible for ensuring that all items are properly packed, protected, sealed, and suitable for international transportation.
VK Logistics Hub shall not be liable for damage resulting from:
The sender must ensure that the packaging is appropriate for the type, weight, shape, and nature of the contents.
Fragile and delicate items are shipped at the sender's own risk.
This includes, but is not limited to:
VK Logistics Hub may accept such shipments for transportation; however, damage to fragile or delicate items may not qualify for compensation.
Customers shipping valuable or highly fragile items are advised to obtain appropriate insurance.
Claims may not be accepted in cases involving:
VK Logistics Hub shall not be liable for shipments that are detained, confiscated, returned, destroyed, abandoned, or otherwise disposed of by customs or government authorities.
This may include circumstances involving:
Any claim relating to such circumstances will be evaluated according to the applicable conditions and exclusions of this policy.
For damaged shipments, the receiver should inspect the shipment immediately upon delivery.
If damage is identified, the customer should:
Customers should not dispose of the damaged item or packaging until the claim has been reviewed.
Failure to provide sufficient photographs or preserve the relevant packaging may affect the outcome of the claim.
In the event that a shipment is considered lost, the sender or receiver must contact VK Logistics Hub within the applicable claim period.
The claimant may be required to provide:
A shipment will be considered for compensation only after the loss has been established through the applicable investigation process.
All claims are subject to investigation by VK Logistics Hub.
The investigation may include reviewing:
Most claims will be reviewed and processed within approximately 15–21 business days after all required documents and information have been received.
Complex claims may require additional time to investigate.
Submission of a claim does not automatically establish liability or guarantee compensation.
Each claim will be reviewed individually based on the available evidence and the terms of this policy.
If the claim is approved, the compensation amount will be determined based on the circumstances of the claim and the applicable liability limitations.
Under no circumstances shall the compensation payable for an eligible shipment exceed:
This maximum applies regardless of the actual, declared, invoice, or market value of the goods, unless VK Logistics Hub has expressly agreed to a different liability arrangement in writing before shipment.
The sender is responsible for:
Failure to comply with these responsibilities may result in a claim being rejected.
By booking or handing over a shipment to VK Logistics Hub, the sender acknowledges and agrees that:
VK Logistics Hub reserves the right to modify, update, or revise this Shipment Claim & Limited Liability Policy from time to time.
The policy applicable at the time of shipment booking shall generally govern the applicable claim, subject to any mandatory requirements under applicable law.
About International Courier Services from India